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Shipping and general informations

Informations:

The price of postal charges (given in €) is exactly calculated, knowing that we pay the Value-added tax on the sendings.

The cost of the packages is not added at postal charges, it is taken care by SERIAL DRUMMER.

Every parcel is sent via postal service with a registration number in order to follow it. Postal charges are indicated before the validation of the order.

Shipments destined outside of the European Union may require additional duties or import taxes to be paid on delivery. The customer is responsible for the payment of all such fees. We cannot mark shipments 'Gift' on customs forms.

Unfortunately it is very difficult or impossible for us to estimate the taxes your country will charge you. If you have any questions, please contact your local officials.

GENERAL INFORMATIONS

This contract aims at defining the general conditions of sale and the relations which become
established between Serial Drummer and his(her) customer during a purchase.
Any orders submitted by customers implies , he/she aknowledges and accepts Serial
Drummer’s terms of use and the security and privacy Statement

• TERMS OF USE
Every order signed by customer with a “double clic” is an irrevocable acceptance.
The “double clic” constitute an electronic signature. That electronic signature is equivalent to a handwritten signature.

• SHIPPING
We usually ship out within 48 hours. Our standard shipping takes 7-15 days once it leaves our
warehouse ; unless there are a backorder, in which case we will notify you via e-mail.

Indeed, items availability is updated every day if an item is in sold out during the day, we will contact you by e-mail so you can decide:
- an allowable time limite to receive your order .
- to choose another item as a replacement of the first choice.
- to cancel this order and we will make you a credit note on your next order.
- to be pay back on your Paypal account.

• RETURN / EXCHANGE
All returns and exchanges must be made within 7 days from up the delivery date. You must
email us at serial.drummer@hotmail.fr for authorization before you send anything back.
If you ordered clothing and are not satisfied with the size/design, you can exchange it for
another size provided the item has not been washed, worn, and is in re-sellable condition. You
are responsible for ALL shipping costs, which will include re-shipping the new item(s) to you.
This will be outlined in your Return Authorization email from us as we still give you payment
and shipping options.

In case of error of our part, postal charges for return shall be at our expense.

• COPYRIGHT
All the models (T-shirts, sweats) as well as accessories proposed on this website are realized
for the trademark SERIAL DRUMMER which is a registered trademark.